Warranty and Return Policy
To return products, you must call 1 (888) 396-5261(i) to obtain a Return Goods Authorization (RGA) number before shipping your product (ii) for instructions on how to prepare items for shipping and (iii) for other information regarding shipping arrangements. No returns of any type will be accepted without an RGA number. For faster service, please have the following information on hand when calling for an RGA number: customer name, invoice or order number, SKU number, and nature of the problem. Products must be returned within 30 days of purchase. All returned products must be unused and be 100% complete, contain all original packaging materials, have original UPC codes on the manufacturer labels and/or boxes, and contain all blank warranty and registration cards and other accessories and documentation provided by the manufacturer. Under no circumstances will Tirecrawler.com accept a return of product that is damaged due to the negligence of the customer. You are responsible for shipping charges on returned items with the exception of returns on account of incorrect goods shipped or defective product. You must insure the shipment or accept the risk of loss or damage during shipment. We strongly recommend that you fully insure your return shipment against loss or damage.
Non-defective Goods. We offer a 30-day return policy on all products on our site for, at our discretion, credit, replacement, exchange or repair, subject to the provisions herein and on the Returns page. Non-defective returns may be subject to a 15% restocking fee.
Damaged Goods. If your order arrives in a damaged condition, save the merchandise and any original packaging which it arrived in, and notify us immediately at 1 (888) 396-5261 to arrange for a carrier inspection and a pick up of the damaged merchandise.
Defective Goods. Many of the products available through our site are covered under the manufacturer's warranty, which is detailed at the various manufacturers' web sites. If applicable, manufacturer's warranties apply from the date of shipment. You understand that we do not operate or control the products offered by the manufacturers participating on our site, and you agree that under no circumstances will we be liable for any damages arising out of the failure of any manufacturer to fulfill its obligations to you under any warranty, repair, customer support or similar policies covering products that you may purchase through our site. However, Tirecrawler will address issues to the extent it can do so under applicable warranties. Contact our customer service department at 1 (888) 396-5261 regarding warranty-related issues.